Privacy Policy

Welcome to GlycoMelt ("we," "our," "us"). We value your privacy and are committed to protecting the personal information you share when visiting https://shop-glycomelt.com/ ("Website"). This Privacy Policy explains how we collect, use, store, and safeguard your information when you browse our Website, purchase our products, or communicate with us.

By accessing or using this Website, you acknowledge that you have read and understood the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Website.

Information We Collect

To provide a seamless shopping experience, improve our services, and fulfill customer orders, we may collect different categories of information.

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact customer support, we may collect information such as:

Full name
Billing address
Shipping address
Email address
Telephone number
Payment details (processed securely through trusted payment providers)
Order history
Customer service inquiries

We only collect the information necessary to process your requests and provide our services efficiently.

Non-Personal Information

We may automatically collect certain technical information whenever you visit our Website, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referring websites
Click behavior
General geographic location
Internet service provider

This information helps us better understand how visitors use our Website and allows us to improve functionality and user experience.

Cookies and Similar Technologies

Like many websites, shop-glycomelt.com uses cookies and related technologies to improve website performance and personalize your experience.

Cookies may help us:

Remember your preferences
Keep items in your shopping cart
Understand visitor behavior
Improve Website functionality
Deliver relevant marketing content
Measure advertising performance

Most browsers allow users to disable cookies through browser settings. However, some Website features may not function properly if cookies are disabled.

How We Use Your Information

We use the information we collect for legitimate business purposes, including but not limited to:

Processing and fulfilling orders
Delivering purchased products
Managing customer accounts
Responding to customer inquiries
Sending order confirmations
Providing shipping updates
Improving Website performance
Personalizing your shopping experience
Preventing fraud and unauthorized transactions
Maintaining Website security
Complying with legal obligations
Conducting analytics and business reporting
Sending promotional emails (only where permitted by applicable law)

We strive to collect only the information reasonably necessary to operate our business and serve our customers.

Marketing Communications

If you subscribe to our newsletter or choose to receive promotional emails, we may occasionally send updates regarding:

New product launches
Promotional offers
Discounts
Wellness articles
Educational content
Company announcements

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

Transactional emails related to your purchases, account activity, or customer support requests may still be sent even if you opt out of promotional communications.

Contact Us

If you have any questions regarding this Privacy Policy or the way your information is handled, please contact us:

GlycoMelt Customer Support

Website: https://shop-glycomelt.com/

Email: Help@glycomelt.com